Kitchen & Bath Coordinator

Position Summary The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions. This role oversees process execution, vendor coordination, and system accuracy, while mentoring CSRs and ensuring compliance with company standards. The coordinator is expected to take initiative, manage priorities, and contribute to strategic improvements. Position Responsibilities May include: Lead showroom operations with a professional and welcoming approachOversee lead and permit tracking systems and ensure timely updatesManage Williams and showroom accounting processes with accuracySupervise point-of-sale procedures and petty cash reconciliationCoordinate literature and sample ordering across vendors and locationsApprove vendor invoices and ensure discount deadlines are metMaintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfersParticipate in and contribute to Coordinator-level conference callsTrain and support CSR team members on systems and proceduresIdentify process improvements and collaborate with management to implement changesEnsure showroom cleanliness and presentation standards are upheldPerform additional projects and duties to support evolving business needsKnowledge & Skills · Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling) · Experience with ERP systems (e.g., Williams) and CRM platforms · Strong understanding of purchase order lifecycle, RMAs, debit memos, and vendor invoicing · Ability to train and mentor junior staff in operational procedures · Skilled in reconciling petty cash and managing showroom accounting processes · Excellent time management and prioritization skills · Strong written communication for vendor correspondence and internal reporting · Ability to identify process inefficiencies and recommend improvements · Experience coordinating literature and sample orders across multiple vendors · Comfortable participating in cross-functional meetings and conference calls · Experience in kitchen & bath or home improvement industry preferred · Experience · Customer service or showroom operations experience desired · Experience in kitchen & bath or home improvement industry preferred People Management No Physical Requirements / Work Environment · Must be able to sit and operate a computer and phone for extended periods of time · Must be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.