Sales Support Specialist

John Pomp Studios is a design/maker studio focused on hand crafting unique sculptural pieces of furniture and lighting. seeking a full-time customer service specialist. We offer a fast paced, charged, creative environment and are looking for a highly organized, detail oriented, knowledgeable and self- motivated individual with experience to add to our team of creative crew of talented makers, artists, and craftspeople creating one of a kind custom pieces for exclusive clientele out of our new Philadelphia studio. If you are interested in joining our team, have a love for design please apply! Job Responsibilities · Extensive phone and email communication with customers, showrooms, and sales representatives in the high end Furniture industry. · Respond to general inquiries regarding product specifications, pricing and lead times along with web help and chat support · All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up · Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand · Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company · Provide inter-departmental support to other business areas as necessary · Maintain familiarity with our product lines and collections · Strong awareness of and ability to follow company policies and procedures Skills Required · 3-5 years experience in Administrative/customer service position · Experience working in the Interior Design or design related field · PC literate with proficiency in Microsoft Office and G Suite products · Superior written and verbal communication skills · Must be able to work thoughtfully and thoroughly with continuous attention to DETAIL · Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects · Excellent time management, organizational, and follow-up skills · Comfortable multi- tasking, or, pivoting between tasks on the fly as the need arises · Willingness to learn new products, procedures, and processes as business needs change · A friendly attitude with the ability to be a team player and stay self- motivated in a fast-paced environment' ' Benefit Conditions: Only full- time employees eligible This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused COVID-19 Precaution(s): Personal protective equipment provided or required Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place