SALES SUPPORT AND PRODUCT SPECIALIST

Job description John Pomp Studios is a design/maker studio focused on hand crafting unique sculptural pieces of furniture and lighting. We offer a fast paced, charged, inspired environment and are looking for a highly organized, detail oriented, knowledgeable and self-motivated individual with professional experience in the luxury goods market to add to our growing team of creative individuals. This position will liase with both internal and external sales team, providing detailed trainings on our handcrafted product, will process and monitor orders for customers communicating status updates or requesting additional information as needed, as well as participate in facility tours and events for sales teams and clients here at our 65,000 sq ft studio in Philadelphia. If you are interested in joining our team, have a love for design please apply! Job Responsibilities · Extensive phone and email communication with customers, showrooms, and sales representatives in the high end Furniture and Lighting industry. · Respond to general inquiries regarding product specifications, pricing and lead times along with web help and chat support · All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up · Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand · Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company · Provide inter-departmental support to other business areas as necessary · Maintain familiarity with our product lines and collections · Strong awareness of and ability to follow company policies and procedures Skills Required · 3-5 years experience in customer support or administrative position · Experience working in the Interior Design or design related field · PC literate with proficiency in Microsoft Office and G Suite products · Superior written and verbal communication skills · Must be able to work thoughtfully and thoroughly with continuous attention to DETAIL · Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects · Excellent time management, organizational, and follow-up skills · Comfortable multi- tasking, or, pivoting between tasks on the fly as the need arises · Willingness to learn new products, procedures, and processes as business needs change · A friendly attitude with the ability to be a team player and stay self- motivated in a fast-paced environment OUR CORE VALUES: • Work Ethic – We firmly believe in the adage, “you get out what you put it.” We continually work to over deliver on service to ensure customer satisfaction. This is directly tied to the commitment and hard work displayed by our employees at every level of the organization. • Positive Attitude – Staying positive, focused and constructive in difficult situations will lead us to solutions and results. • Willingness to Learn – The only way we can continue to grow as a company is if we are open and flexible to learning new things. • Good Communicator – Progress, growth and resolution are all grounded in the ability to be an effective communicator. • Good problem solver – We look to our team members to focus on the solution(s), and not fixate on the problem.