Client Engagement Associate

Job Description The Client Engagement Associate & Sales Coordinator (CEA/SC) is a dual-function role that serves as both the office concierge and an active sales support resource for the team. This is not a traditional receptionist or administrative role. It requires initiative, attention to detail, and the ability to shift fluidly between client-facing responsibilities and sales production support. The CEA/SC reports to the Managing Director and works closely with the Client Engagement Managers (CEMs). This full-time position offers the opportunity to gain contract furniture industry experience and knowledge of Haworth product. Key Responsibilities: CEC Operations • Conduct daily walk-throughs to maintain a showroom-ready appearance • Maintain and organize product libraries, sample resources, and finish library • Manage inventory and order kitchen, office, janitorial, and printing supplies • Utilize MD credit card for CEC and event purchases within established budget • Maintain SWAG inventory and branded showroom items in partnership with Marketing • Coordinate with property manager and janitorial teams for facility needs; report IT and furniture concerns to appropriate contacts • Update digital displays to align with current branding requirements • Coordinate rotating ancillary vignettes with manufacturers and Marketing • Assemble new hire welcome kits; learn and adhere to building requirements including life/safety, mailroom, and parking procedures • Reception & Guest Services • Answer and transfer incoming calls; relay urgent messages • Greet guests, offer refreshments, and direct to meeting spaces • Anticipate event needs; coordinate advance orders for catering, supplies, and materials • Set up and break down events; prepare conference rooms with catering and printed materials Mail, Shipping & Receiving • Process daily mail including invoices, checks, correspondence, and samples • Prepare and ship packages via FedEx and UPS online systems • Receive and process furniture shipments for the CEC as needed Administrative & Executive Support • Handle incoming emails and calls on behalf of leadership as directed • Assist with correspondence, agendas, and presentations aligned to corporate branding • Assist MD with content compilation for the office monthly huddle • Process and submit expense reports • Adhere to company established policies, processes, and procedures; communicate effectively with all PeopleSpace team members; attend company meetings Sales Support • Assess incoming client needs and assist CEMs with open opportunities • Assist in product specification, building a SIF, discounting, and product research • Assist in preparing presentation materials and cutsheet packages of final specifications for client approval • Obtain labor quotations and pricing quotations from vendors • Assist with preparation of pricing quotations and budgetary Excel summaries; prepare quotes for presentations to customers • Attend client meetings and presentations; capture detailed meeting minutes and project notes • Assist with placing orders into the system; assist in creating and maintaining client standards (e.g., project finish schedules) • Support lead entry and data tracking in NetSuite CRM; maintain contacts database in NetSuite on behalf of Marketing, MD, and/or Sales Ops • Update vendor contacts and discount information by market in NetSuite • Coordinate and schedule vendor Lunch & Learn sessions including invites, space, and logistics • Support ancillary budget development using RRT spreadsheets to calculate discounting and GP • Pick up and drop off finish samples as needed Events • Serve on Culture Committee to help plan and execute internal events • Coordinate logistics for client CEC visits including communication, setup, and follow-through • Assist with planning customer events, happy hours, and CEC tours • Attend Marketing signature event planning meetings and execute assigned tasks Qualifications & Skills: • Six (6) months of sales or customer service experience preferred • Excellent communication and customer service skills • Outgoing, interpersonal sales personality • Ability to manage multiple priorities and shift between administrative and sales responsibilities • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) • Experience with NetSuite or similar CRM a plus • Strong work ethic and self-motivated • Bachelor’s Degree preferred