Account Coordinator

SUMMARY OF POSITION AND RESPONSIBILITY: The Account Coordinator at Allied Stone Inc. plays a pivotal role in facilitating seamless communication and coordination between the Sales and Client Services teams, as well as Production Facilities and the Installation Team. This position demands a detail-oriented individual with exceptional organizational and interpersonal skills to ensure client satisfaction and operational efficiency. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. • Act as a central point of contact between Sales, Client Services, Production Facilities, and the Installation Team. • Ensure seamless communication and efficient collaboration across departments. • Facilitate effective information flow to guarantee timely project execution and client satisfaction. • Assist in managing client accounts, including maintaining accurate records, tracking orders, and addressing client inquiries. • Collaborate with the Sales team to gather client requirements and preferences, facilitating a smooth handoff to Client Services. • Coordinate with internal departments to ensure timely delivery of products and services, meeting client specifications and project timelines. • Assist in preparing reports, presentations, and other documents to support client meetings and discussions. • Maintain organized and efficient filing systems for client-related documents, both physical and digital. • Address client inquiries and concerns promptly, providing accurate information and solutions. • Collaborate with cross-functional teams to achieve organizational goals and enhance the overall customer experience. • Ensure compliance with company policies and procedures related to client interactions and services. QUALIFICATIONS (EDUCATION, CERTIFICATIONS AND/OR TRAINING): Required Education: • High school diploma or equivalent. Preferred Education: • Associate degree. Required Experience: • Proven experience in a client-facing role with a focus on customer satisfaction. • Proficient in MS Office Suite. Preferred Experience: • Experience with CRM software, specifically [insert relevant software]. ESSENTIAL SKILLS, KNOWLEDGE, ABILITY AND MENTAL REQUIREMENTS: Knowledge • Industry Knowledge: • Awareness of the products offered by the company. • Understanding of customer service best practices. • Technical Knowledge: • Proficiency in using MS Office Suite, including Excel. • Familiarity with CRM software. • Product Knowledge: • Awareness of the products offered by the company. • Understanding of how to provide technical assistance with products and services. Skills • Technical Skills: • Proficiency in MS Office Suite, including Excel. • Ability to use CRM software. • Communication Skills: • Effective verbal and written communication skills for coordinating with clients and team members. • Ability to provide excellent customer service during client interactions. • Organizational Skills: • Excellent time management skills to handle client inquiries and follow-ups. • Attention to detail to ensure accurate client records and documentation. Abilities • Analytical Abilities: • Ability to analyze client issues and facilitate prompt resolution. • Capability to troubleshoot and resolve client service concerns. • Adaptability: • Ability to adapt to changing client needs and inquiries. • Flexibility to work in various environments, including office and occasional client visits. • Decision-Making Abilities: • Capacity to make informed decisions quickly and efficiently. • Ability to prioritize tasks and manage time effectively. Work Environment: • Primarily office-based with occasional interactions in the stone manufacturing facility. Physical Demands: • Limited physical demands; primarily sedentary work with occasional standing or walking. Travel Required: • Negligible travel may be required for occasional client visits or industry events. About Allied Stone: Allied Stone is the industry’s choice for multifamily cabinets and countertops. From design to completion, we provide superior service, support, and turnkey solutions. All of our products are 100% manufactured in the U.S.A. Using state-of-the-art and real-time cloud-based equipment, providing the highest efficiency to complete your order with shorter lead times. With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology, we create a seamless client experience that results in unrivaled finished spaces. Allied Stone Offers: • Competitive salaries and comprehensive benefits • Ongoing learning opportunities within a diverse, inclusive, and rewarding work environment • Allied Stone is an Equal Employment Opportunity Employer Affirmative Action/EEO Statement: Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued. Other Duties: This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.