Part-Time Operations Manager

Kate Figler Interiors is a boutique residential interior design firm in Nashville, TN seeking a part-time Operations Manager to oversee studio operations, vendor relations, client relations and the procedural health of the firm. Core Responsibilities: Project Coordination & Execution: - Oversee and track project timelines from concept to installation - Coordinate with designers to ensure deliverables stay on schedule and within scope - Handle damages, returns and claims with vendors and freight carriers Vendor & Client Relationships: - Build and maintain strong relationships with vendors, suppliers and workrooms - Ensure vendor accountability for quality, timeliness and remediation - Build and maintain a vendor escalation process so issues are handled consistently and documented thoroughly - Communicate directly with clients to provide post-installation follow ups and information regarding repair timelines, replacement status and next steps when issues arise, ensuring they remain informed and reassured - Serve as a professional and warm liaison between the firm and its clients during sensitive situations involving delays, damages and billing - Communicate firm policies to clients, both during the onboarding process and project duration Operations & Team Support: - Develop and refine internal systems, workflows and organizational tools - Support team members with project management best practices and time billing accountability - Identify inefficiencies and implement solutions to improve overall operations Business Development & Strategy: - Assist with new business acquisition efforts, including inquiries and onboarding processes - Support proposal development, project scoping and fee structures - Contribute to strategic planning, including scaling operations and improving profitability - Provide insight into how to best structure and organize the firm for growth