Operations Assistant

About MDI Luxury Design: MDI Luxury Design is a boutique residential design firm serving a distinguished clientele across the United States. While our projects span a broad geographic area, we are proudly rooted in the Lowcountry of South Carolina. At MDI, we are committed to delivering high-end interior design through well-defined processes and exceptional client experience. Our team-driven culture values collaboration, accountability, and excellence. Every team member is considered a key stakeholder in the company’s success, and we are dedicated to empowering individuals to grow professionally while contributing meaningfully to our shared goals. Job Function and Areas of Impact: The Operations Assistant supports the execution of all post-receipt and installation-related activities at MDI. This role is responsible for getting product into the home — including coordinating deliveries, facilitating installs, being on-site for execution, and resolving issues that arise after product has been received. By facilitating installation logistics and post-receipt problem solving, the Operations Assistant plays a key role in ensuring smooth installs, minimizing escalation, and delivering a polished, turnkey client experience. The role reports to the Director of Procurement & Operations and works closely with the Design Team and external partners. Key Responsibilities: Installation & Post-Receipt Execution • Coordinate and schedule deliveries and installations • Be on-site for deliveries and installs as needed • Support real-time problem solving during installs • Act as a primary point of contact for warehouses, installers, and delivery partners • Manage damaged goods post-receipt, including initiating and tracking RAs • Coordinate pickups, replacements, and resolution of install-related issues • Ensure install-related issues are followed through to completion Administrative, Logistics & Inventory Support • Run installation and delivery reports • Assist with transport of client inventory to storage facilities as needed • Make deliveries and pick-ups as required • Maintain organization of the storage room and inventory of the install kit, ensuring it is stocked and ready Qualifications and Skills: To excel in this role, you should possess the following qualifications and skills: • Self-motivated with a strong work ethic and the ability to work independently and collaboratively • Comfortable being on-site and in motion  • Confident, calm, and solution-oriented under pressure • Able to make judgment calls within defined scope without excessive escalation • Familiar with luxury service expectations and client-facing environments • Exceptional attention to detail with a commitment to accuracy and quality • Ability to remain focused and productive in a fast-paced, dynamic environment • Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently • Excellent written and verbal communication skills • Proficient in the use of computers, tablets, and mobile devices for daily operations – skilled in Microsoft Office Suite • Ability to understand and ensure adherence to documented operational processes and compliance standards