Director of Interior Design

The Director of Interior Design will lead the Interiors Team to deliver outstanding design outcomes, maximum value and design-related resources to clients while maximizing revenue opportunities across the Troon organization in alignment with Troon’s overall business strategy. Job Responsibilities... • Lead and oversee all aspects of the Interiors Design Team (IDT) operations to ensure successful growth of the IDT and outstanding project outcomes in support of Troon’s business strategy • Establish and oversee strategies and methodologies for IDT to deliver best-in-class client service and design outcomes in the most efficient manner possible • Develop strategies for the IDT to optimize the team’s productivity, capabilities and growth in alignment with Troon’s strategic objectives for client acquisition, client retention and financial performance • Oversee definition of service and quality standards for all IDT processes and project deliverables to consistently achieve best-in-class project outcomes • Actively participate with Troon’s Business Development team, as required, in execution of Troon’s business development strategy • Collaborate with the Troon leadership and Business Development team to define IDT service offering and pricing in alignment with Troon’s overall business strategy • Collaborate with the Business Development team to develop and execute a well-defined go-to-market strategy to optimize revenues, profitability and perceived value for IDT services • Collaborate with the Business Development team to establish and deploy an IDT-specific Salesforce lead and opportunity process • Coordinate and ensure full implementation, training and team compliance with IDT Salesforce lead and opportunity process • Oversee and assign IDT business development responsibilities to support defined departmental business development strategy • Participate in industry and Troon events, as appropriate, to elevate reputation and visibility of IDT and Troon overall • Define and oversee execution of IDT new client assignment and on-boarding process to ensure successful project outcomes, optimize productivity of the team and management of IDT bandwidth • Actively lead or participate in IDT projects, as appropriate, to optimize outcomes and client satisfaction • Lead IDT project in the role of Project Manager, as required • Lead the culture of the IDT in alignment with Troon’s mission, Vision and Values • Develop and maintain IDT organizational structure to achieve departmental business strategy while maintaining alignment with IDT business levels • Oversee recruitment, selection and on-boarding of all IDT leaders and staff • Lead IDT staff development strategy to ensure ongoing growth, advancement, retention and job satisfaction for all IDT members • Establish and oversee execution of strategies to leverage outside educational opportunities, industry partners and manufacturer’s resources to ensure IDT stays at the leading edge of design trends, methodologies and materials • Complete annual performance reviews for all IDT team members • Lead coaching, counseling and development, and, as required, progressive discipline, for all IDT members • Oversee all IDT team members meet or exceed established service and quality standards for department • Ensure IDT projects are properly closed-out to ensure maximum client satisfaction, including development of project case studies and visual assets to support future business development efforts • Lead and coordinate any IDT client service recovery efforts, as required • Develop and oversee achievement of IDT annual budget Education / Experience • Management experience leading a service industry department of similar size and scale • 10 years high-level interior design experience • Experience in project management and administration • BA in Design degree Job Knowledge, Skills and Ability Preference • Outstanding organizational skills • Strong business understanding and financial skills • Outstanding creativity • Ability to help clients define and solve the most complex communications problems • Outstanding interpersonal skills • Functional user awareness of Salesforce or similar CRM platform • Fluency in design software platforms CAD, REVIT, Enscape (or similar rendering software), Sketch-Up • Fluency in MS Office Certificates / Licenses • Valid Driver’s License