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Design Studio Specialist

Pottery Barn Website ↗ · Lancaster, Pennsylvania · Posted Dec 30, 2025
Full-Time
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About this role

Are you a creative and detail-oriented individual with a passion for design? Do you thrive in a fast-paced, collaborative environment? Pottery Barn is seeking a skilled Design Studio Specialist to join our team at our flagship store. In this role, you will have the opportunity to utilize your expertise in design and customer service to help our customers create their dream spaces. We are looking for someone with a strong eye for aesthetics, excellent communication skills, and a love for providing exceptional customer experiences. If you are a self-motivated team player with a keen eye for design, we would love to hear from you! Utilize creativity and attention to detail to assist customers in designing their dream spaces. Collaborate with team members to maintain a fast-paced and efficient work environment. Utilize expertise in design to provide advice and suggestions to customers. Strive to provide exceptional customer service and ensure customer satisfaction. Use strong aesthetic sense to assist customers in selecting products and creating cohesive designs. Maintain a thorough knowledge of the Pottery Barn brand and products to accurately communicate with customers. Act as a brand ambassador, representing Pottery Barn and its values to customers. Work closely with customers to understand their needs and preferences and provide personalized design solutions. Keep up-to-date with industry trends and design techniques to continuously improve design services. Maintain a clean and organized design studio for an inviting and professional atmosphere. Communicate effectively with customers and team members to ensure smooth operations and positive customer experiences. Demonstrate self-motivation and enthusiasm to contribute to the success of the team. Continuously strive to meet and exceed sales goals and targets. Actively listen to customer feedback and use it to improve design services. Provide excellent follow-up and follow-through to ensure customer satisfaction and build customer relationships. Pottery Barn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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