The Container Store Inc.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities • Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promotor surveys • Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a home • Ability to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional manner • Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and others • Develops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the store • Builds relationships within the local community by connecting with interior designers, home builders, realtors, and other industry professionals to support business growth • Collaborates, partners and maintains consistent communication with key stakeholders, including customers, CDT, Installation, Stores, and Corporate to seamlessly complete projects from inquiry to installation • Remains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installation • * Proficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to installation • Provides consistent feedback and observations to Store Leadership, Outside Sales Market Manager, on sales, service and process areas of opportunity and celebration • Arrives promptly to all scheduled appointments and work assignments, and attends installations as needed to ensure a positive customer experience and identify referral opportunities • Maintains discretion related to all confidential/sensitive company and customer information Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team.

This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a lucrative monthly bonus incentive tied directly to sales performance . We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. • Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a home • Ability to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional manner • Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and others • Develops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the store • Collaborates, partners, and maintains consistent communication with Store Leadership, store employees, and corporate partners to seamlessly complete projects from inquiry to installation • Remains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installation • Proficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to • Provides consistent feedback and observations to Store Leadership, Custom Spaces Market Manager, on sales, service and process areas of opportunity and celebration • Assists customers with personal confidential information related to the Company credit card and application process • Arrives promptly to all scheduled appointments, and other required work assignments • Maintains discretion related to all confidential/sensitive company and customer information • Performs other requested tasks and duties Qualifications: • College degree preferred • 2-5 years outside sales experience preferred, custom closets experience a plus • Proven track record of exceeding sales goals and driven for continual success • Self-starter who is well-organized, creative, solutions-oriented, and effective at managing time and schedules to close projects efficiently to successfully achieve goals • Knowledgeable about design principles, and experienced in outside sales and the custom space industry • Maintains professional appearance when representing The Container Store • Knowledge and passion for following trends in the custom space, interior design, fashion, and retail industry • Reliable transportation for travel to and from customers homes for scheduled appointments • Must have valid automobile insurance, pass appropriate state car inspection, and sign vehicle inspection form • Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background check • Strong computer and tech skills: proficiency in Outlook, Word and knowledge of Excel, Salesforce, and design tools • Ability to work in a constant state of alertness and a safe manner • Ability to work effectively and efficiently when outside the store based on the Company Telecommuting Policy • Commitment and flexibility to manage schedule, work additional hours based on needs of customers and business • Ability to communicate clearly and effectively in a professional manner, both verbally and in writing, at all levels within and outside the organization • Ability to quickly separate mission-critical tasks from lower priority tasks and prioritize the most value-added projects of the day or week • Flexible, with a positive attitude and passion for knowledge • Possesses focused attention to detail while working quickly and accurately under pressure • Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information • Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership • Must be at least 18 years of age The Container Store Inc.

The Part-time Designer is an expert in custom space design with a vast knowledge of all storage and organization solutions and products sold at The Container Store. Schedules can include daytime, evenings and weekends. • Manages and maintains multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up with consistent and concise communication to customers and others • Collaborates and communicates with the customer to design and present projects and customized plans in a clear and professional manner • Closes sales efficiently, builds repeat and referral business • Consistently maintains clear communication with Managers and Support Center partners to seamlessly complete projects from inquiry to installation to achieve sales goals • As a brand ambassador, enthusiastically drives, motivates and supports all company initiatives by modeling professional and productive behaviors with store employees to achieve store and other goals • Remains current with The Container Store training, selling, product knowledge, promotions, processes and philosophies when interacting with customers, CSD, store employees and Installation • Proficiently and consistently uses company tools and email • Actively participates in the daily maintenance of custom spaces showroom and visual presentation of the store • Handles cash and other valuables appropriately and securely • Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property • Assists customers with personal confidential information related to the Company credit card and application process • Consistently arrives promptly to work the assigned schedule • Responsible for maintaining discretion related to all confidential/sensitive company and customer information • Performs other requested tasks and duties Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include: • Competitive Pay • Medical/Dental/Vision Plans • Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera • Paid Time Off plus Holidays • 401(k) Retirement Plan • Employee First Fund: providing grants to employees experiencing unforeseen emergencies • College degree preferred • 2-5 years sales and clientele experience preferred • Maintains professional appearance and wears required dress code when representing The Container Store • Knowledge and passion for following trends in the custom spaces and retail industry • Strong computer skills: proficiency in Outlook, Word and knowledge of Excel and Salesforce or Customer Relations Management tools • Ability to work in a constant state of alertness and a safe manner • Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs • Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization • Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week • Flexible, with a positive attitude and passion for knowledge • Strong time management and organizational skills with the ability to successfully manage multiple projects at once • Possesses focused attention to detail while working quickly and accurately under pressure • Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information • Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing • Must be at least 18 years of age