Serena and Lily, Inc

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors our store in Atlanta, GA. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. Our fulltime roles offer a generous benefits package, and additional perks. • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers • Create a warm, welcoming, inspiring on brand client experience • Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals • Resolve client needs quickly through swift communication and partnership from leadership • Drive customer retention and loyalty through order and quote follow up • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard • Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program • Other tasks assigned by Leadership • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry • Excellent communication skills, willingness to engage with clients • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices • Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus • A passion for the home design and ensuring an outstanding customer experience • Willingness to ask questions and seek solutions; a self starter • Ability to work in a team environment • Strong sense of personal style

This is a wonderful opportunity to be part of a team focused on cultivating client relationships through exceptional service and design support. • Ensure Brand Expression is conveyed appropriately at all times • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service. • Manage associates in conjunction with the Store Leader in daily aspect of driving sales and running the business. • Assist in the leadership of merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. • Ability to work varied hours/days to oversee store operations

Serena & Lily is seeking a Design Shop Store Leader to lead our newest Design Shop opening in Charleston, SC. This is a wonderful opportunity to be a leader in a customer-focused and design-driven environment. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • 5-7 years of retail leadership experience, interiors/home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our newest Design Shop opening in Charleston, SC. This is a wonderful opportunity to be a leader in a customer-focused and design-driven environment. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • 5-7 years of retail leadership experience, interiors/home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays