Studio Operations Director
Business Operations & Management • Turn strategic ideas and goals into executable project plans and timelines • Establish, document, and continuously improve company processes and SOPs (Standard Operating Procedures) • Oversee project management systems (Google Drive, Dubsado, DesignFiles) to ensure deadlines and deliverables are met • Organize and lead weekly operations meetings with team members • Analyze project profitability, timelines, budgets, and client satisfaction • Support hiring, onboarding, and training for new team members • Conduct employee performance reviews and ongoing feedback sessions • Manage vendors, contractors, and outsourcing partners Financial & Project Oversight • Track key KPIs, budgets, and client project financials in collaboration with the Creative Director • Ensure accurate reporting and forecasting for projects, pipelines, and business growth • Help streamline billing, invoicing, and workflow between departments Client & Team Relations • Act as a first line of support for internal team questions and client process concerns • Maintain strong client communication standards across the firm • Ensure client experience aligns with the R. Nickson Interiors brand at every touchpoint Vision Support & Growth Strategy • Be a strategic advisor and sounding board to the Creative Director • Offer feedback on how ideas can be executed efficiently • Identify bottlenecks or opportunities for growth, improvement, and scaling the business • Support marketing and branding efforts, as needed, through project management of initiatives Skills & Experience Needed: • 5+ years of experience in operations, business management, project management, or studio management, preferably in interior design, architecture, construction, or other creative service industries • Strong background working with growing companies or entrepreneurial brands • Expertise or familiarity with Google Suite, project management tools (Dubsado, DesignFiles), and CRM or client portal systems • Highly organized, detail-oriented, and resourceful • Analytical mindset with an ability to problem-solve quickly and independently • Excellent communicator, both written and verbal • Leadership qualities — ability to inspire and manage a team while maintaining high performance and morale • Comfortable working in a creative, fast-paced environment where priorities can shift