Serena & Lily

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. This is a wonderful opportunity to be a leader in a customer focused and design driven environment. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • 5-7 years of retail leadership experience, interiors/home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Essential Physical Requirements: • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. This is a wonderful opportunity to be a leader in a customer focused and design driven environment. Lead and maintain visual standards of the store, per home office directives • Understand, uphold and monitor compliance to company policies and procedures • Effectively and efficiently communicate directives from home office • Lead in home design consultation process • Any other responsibilities as assigned by Leadership • 5-7 years of retail leadership experience, interiors / home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Essential Physical Requirements : • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours / days to oversee store operations including weekend and holidays

The Design Shop Leader is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through hiring, merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be a leader in a customer focused and design driven environment. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package and additional perks. QUALIFICATIONS: 5-7 years of retail leadership experience, interiors/home furnishings field preferred Strong contacts in and knowledge of the local interior design community is preferred Ability to lead in a team environment Strong sense of personal style ESSENTIAL PHYSICAL REQUIREMENTS Ability to process information and merchandise through computer system and POS system Ability to communicate with associates and clients Ability to read, count and write to accurately complete all documentation Ability to freely access all areas of the store including selling floor and stock area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds Ability to work varied hours/days to oversee store operations including weekend and holidays COMPENSATION: $90-105k depending on experience Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Naples, FL. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. This is a wonderful opportunity to be a leader in a customer focused and design driven environment. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • 5-7 years of retail leadership experience, interiors/home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Essential Physical Requirements: • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

This role is responsible for assisting in all textile developments ensuring that quality, accuracy and on time execution are paramount from concept to production. This role reports into the Senior Designer. • Support the development of all textile categories. • 1-3 years’ experience in textile design, fashion design or product development. • $70-80k per year is the anticipated starting base pay for this role.

This is a wonderful opportunity to be a leader in a customer focused and design driven environment.RESPONSIBILITIES:Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behaviorEnsure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client serviceMaster and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requestsCreate a warm, welcoming, inspiring, and empathetic on-brand client experienceManage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the businessAnalyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Proficient in Microsoft Office Programs.Essential Physical Requirements:Ability to process information and merchandise through computer system and POS systemAbility to communicate with associates and clientsAbility to read, count and write to accurately complete all documentationAbility to freely access all areas of the store including selling floor and stock areaAbility to operate and use all equipment necessary to run the storeAbility to climb laddersAbility to move or handle merchandise throughout the store generally weighing 0-50 poundsAbility to work varied hours/days to oversee store operations including weekend and holidaysCOMPENSATION:$90-110k depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan.

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. This is a wonderful opportunity to be a leader in a customer focused and design driven environment. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • 5-7 years of retail leadership experience, interiors/home furnishings field preferred • Strong contacts in and knowledge of the local interior design community is preferred • Ability to lead in a team environment • Strong sense of personal style • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Essential Physical Requirements: • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Naples, FL. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for our newest storefront in Naples, FL. • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers • Create a warm, welcoming, inspiring on brand client experience • Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals • Resolve client needs quickly through swift communication and partnership from leadership • Drive customer retention and loyalty through order and quote follow up • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard • Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program • Other tasks assigned by Leadership • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry • Excellent communication skills, willingness to engage with clients • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices • Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus • A passion for the home design and ensuring an outstanding customer experience • Willingness to ask questions and seek solutions; a self starter • Ability to work in a team environment • Strong sense of personal style • Ability to operate and use all equipment necessary to run the store. • Ability to work varied hours/days to as well as weekends and holidays

Key Responsibilities • Create a warm and welcoming on-brand client experience • Provide design advice, product knowledge, and recommendations • Resolve client needs quickly through communication and partnership with leadership • Drive customer retention and loyalty through order follow-up • Assist in receiving shipments, transfers, and merchandising

Serena & Lily is seeking a Design Shop Store Leader to lead our newest Design Shop opening in Charleston, SC. This is a wonderful opportunity to be a leader in a customer-focused and design-driven environment. Ideally, we are looking for candidates who are available to work full-time hours which may include weekends and some summer holidays. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our new Design Shop opening in Naples, FL. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) • Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service • Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests • Create a warm, welcoming, inspiring, and empathetic on-brand client experience • Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. • Industry awareness and strong business acumen • Proven ability to lead, motivate and inspire team to achieve excellence • Proven track record of meeting and exceeding goals through solid business planning • Proven ability to deliver excellent client service standard and ability to lead best practice implementation • Superior verbal and written communication and interpersonal skills • Willingness to ask questions and seek solutions; self-starter • Meticulous organization and attention to detail • Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. • Ability to process information and merchandise through computer system and POS system • Ability to communicate with associates and clients • Ability to read, count and write to accurately complete all documentation • Ability to freely access all areas of the store including selling floor and stock area • Ability to operate and use all equipment necessary to run the store • Ability to climb ladders • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds • Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Roslyn, NY. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests Create a warm, welcoming, inspiring, and empathetic on-brand client experience Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Industry awareness and strong business acumen Proven ability to lead, motivate and inspire team to achieve excellence Proven track record of meeting and exceeding goals through solid business planning Proven ability to deliver excellent client service standard and ability to lead best practice implementation Superior verbal and written communication and interpersonal skills Willingness to ask questions and seek solutions; self-starter Meticulous organization and attention to detail Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Ability to process information and merchandise through computer system and POS system Ability to communicate with associates and clients Ability to read, count and write to accurately complete all documentation Ability to freely access all areas of the store including selling floor and stock area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds Ability to work varied hours/days to oversee store operations including weekend and holidays

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Roslyn, NY. Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation) Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests Create a warm, welcoming, inspiring, and empathetic on-brand client experience Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Industry awareness and strong business acumen Proven ability to lead, motivate and inspire team to achieve excellence Proven track record of meeting and exceeding goals through solid business planning Proven ability to deliver excellent client service standard and ability to lead best practice implementation Superior verbal and written communication and interpersonal skills Willingness to ask questions and seek solutions; self-starter Meticulous organization and attention to detail Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Ability to process information and merchandise through computer system and POS system Ability to communicate with associates and clients Ability to read, count and write to accurately complete all documentation Ability to freely access all areas of the store including selling floor and stock area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds Ability to work varied hours/days to oversee store operations including weekend and holidays