Sr. Manager, Web Operations

Reports To: Sr. Director, Web OperationsLocation: Remote or Hybrid on-site at the Studio McGee | McGee & Co. HQ in Draper, UTEmployment Type: Full-TimeOverview:Studio McGee is seeking a Senior Manager, Web Operations to lead operational execution, marketing technology oversight, and cross functional coordination for our Shopify Plus ecommerce platform.This role ensures the stability, scalability, and structured execution of all web initiatives. You will serve as the connective layer between marketing, design, technology, analytics, and operations. The ideal candidate brings strong collaboration, operational rigor, technical fluency, and strong documentation discipline to support a high growth ecommerce environment.This is a highly cross functional role that requires clear communication, strong prioritization skills, and a deep understanding of ecommerce systems.Who We are:Founded in 2014, Studio McGee, Inc. is one of the fastest growing home design brands in America. Our journey began with a thriving interiors business that focused on approachable, yet aspirational design. By leveraging the power of digital communities, we were able to expand our footprint in the interior design industry through an unconventional approach that connected us with our consumers. We continued to carry that forward-thinking attitude into the launch of our retail business, McGee & Co., which anchors the operational and revenue growth of our company. Our licensing partnerships allow us to further expand our design voice beyond our own collection. From a multi-year partnership with Target to an Emmy-nominated Netflix Series and a NY Times Best-Selling book, Studio McGee's passion is to empower people to design with an approachability that enhances their daily life and elevates their every day. Whether following us on social media or becoming part of our company, we invite you to join us on our mission to “Make Life Beautiful.”Responsibilities:Web Development Workflow LeadershipOwn the intake, scoping, and prioritization process for all web initiativesTranslate business requirements into structured project requirements and detailed development ticketsWrite clear acceptance criteria, edge cases, dependencies, and QA requirementsMaintain a healthy, prioritized backlog aligned to business impactLead sprint planning, grooming, and retrospective sessionsRemove blockers and manage cross functional dependenciesEnsure consistent, on time delivery across theme and application developmentCross Functional Requirements ManagementPartner with marketing, merchandising, lifecycle, CX, and operations teams to gather and clarify business requirementsConvert ambiguous requests into actionable technical documentationAlign feasibility and scope with development prior to commitmentCommunicate tradeoffs and timelines clearly to stakeholdersEnsure all work is documented before development beginsMarketing Technology and eCommerce OperationsOversee the ecommerce marketing technology ecosystem including personalization, search and merchandising, analytics tracking, lifecycle integrations, AI driven tools, and Shopify applicationsTroubleshoot tracking discrepancies, data flow interruptions, and integration conflictsEvaluate new tools for scalability, performance, and operational impactDocument architecture and data flow across systemsSite Issue Triage and Operational StabilityServe as first point of contact for site issues and production concernsDiagnose root cause across theme configurations, applications, integrations, and platform settingsResolve non developer issues including CMS errors, content publishing conflicts, application configuration issues, tracking misfires, and feed discrepanciesCoordinate escalation to when cross functional intervention is requiredDocument incidents and implement process improvements to reduce recurrenceDesign Coordination and Component GovernancePartner closely with graphic design and UX teams to scope and launch new site experiences including landing pages, seasonal campaigns, and feature enhancementsTranslate visual concepts into development ready requirements aligned with Shopify theme architectureEnsure…