Sales - Interior Design

POSITION SUMMARY This position is the primary point of contact for customers shopping for high-quality, custom, and designer furniture. This is a consultative sales role focused on discovery, product guidance, order accuracy, and closing. Success requires strong product knowledge, disciplined follow-through, and a customer experience that earns repeat and referral business. CORE RESPONSIBILITIES Meet with showroom customers to understand their lifestyle, room dimensions, style preferences, budget, and timeline, then translate that into a clear furnishing plan. Create design-forward solutions including layouts, finish and fabric coordination, and complete-room packages (furniture, rugs, lighting, art, accessories) that increase average ticket and reduce returns. Sell consultatively by presenting curated good-better-best options, explaining construction and materials, guiding custom orders, and confidently closing while protecting gross margin. Deliver a high-touch experience from first visit through post-delivery. Prepare accurate quotes, orders, and paperwork; confirm specifications, dimensions, and special instructions Follow up on leads, quotes, and open orders to close sales Maintain showroom standards (merchandising, tag accuracy, cleanliness) and support floor moves as directed Customer Experience Standards Own the relationship from greeting to delivery confirmation and post-delivery check-in when needed Set clear expectations on lead times, delivery windows, and special-order terms Required Qualifications 3+ years of consultative retail sales experience (furniture, design, decorating, or other descriptive based selling Strong communication, listening, and closing skills; comfortable asking for the sale Ability to learn product specifications, dimensions, fabrics, finishes, and vendor programs quickly High attention to detail and order accuracy; comfortable with paperwork and systems Comfortable standing/walking for extended periods and assisting with light merchandising tasks Preferred Qualifications Furniture, interior design, or home furnishings experience Experience with CRM/point-of-sale systems and basic Excel/Google Sheets Performance Measures (What does good look like) Sales volume, margin performance, and close rate against targets Order accuracy and reduction in rework (correct specs, fewer post-sale changes) Follow-up discipline (lead response time, quote conversion, appointment set rate) Customer satisfaction and repeat/referral contribution Compensation Compensation includes a base draw/salary (as applicable) plus commission and incentive opportunities based on performance and margin. There is a base salary and competitive commission tied to pricing/cost factor, as well as monthly volume and ranking bonuses. Schedule and Work Requirements Weekend availability is required; typical schedules include evenings and holidays based on store needs Professional appearance and punctuality are required Ability to lift up to 25 lbs occasionally and assist with light floor moves as directed Working Conditions Frequent phone and computer work; sustained attention to detail Occasional light physical activity (walking showroom/warehouse, handling small parts) May require occasional travel between store locations and Bedford warehouse Compensation and Benefits Hourly pay or salary commensurate with experience Health, dental, vision (for eligible full-time employees) Retirement plan (for eligible employees) Paid time off and holidays (per policy) Employee discounts on furnishings Fish Furniture Values Treat every customer with respect and urgency Be accurate, honest, and direct. Do not overpromise Protect the brand: clean showroom, clean paperwork, clean handoffs Benefits: 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Work Location: In person