Client Success and Sales Manager

About Ishita Interiors Ishita Interiors is a luxury interior design firm serving short-term rental investors in the Greater Asheville market and beyond. We help clients create distinctive, high-performing properties that stand out in a crowded market and deliver a stronger guest experience. About the Role We are hiring a Client Success Manager to own the sales process from first inbound inquiry through signed contract, deposit collection, and a clean kickoff handoff to the design team. This is a sales-led, client-facing role. You will respond to inbound leads, lead discovery conversations, guide qualified prospects through the next steps, manage follow-up, move deals toward close, and ensure every project is fully documented before handoff. This role is a strong fit for someone who enjoys consultative selling, structured follow-up, and helping serious clients make confident decisions. Why This Role Matters This role sits at the point where strong demand becomes signed business. The right person will help prospects move from interest to action, protect the client experience during the sales cycle, and make sure the design team receives complete, ready-to-launch projects. What You’ll Do Respond to and qualify inbound leads from social media, referral partners, and other company channels Lead discovery conversations with investors, understand project goals, and position Ishita Interiors’ services with confidence Guide prospects through strategy consultations, proposals, objections, contracts, and deposit collection Maintain a disciplined follow-up cadence so active opportunities continue moving toward a clear next step Manage the pipeline in HoneyBook, keeping notes, status, and required client information complete and current Confirm contracts are fully executed and 50% deposits are collected before a project is handed to the design team Prepare a complete kickoff package so the design team receives the context, scope, and client details needed to start well Flag at-risk opportunities early and escalate when a warm deal is stalled or key information is missing What We’re Looking For 3+ years of experience in a sales, business development, or contract-based client-facing role with multi-step close cycles A strong track record of closing business, not just supporting or servicing existing accounts Comfort leading live discovery calls, handling objections, and asking for the next commitment High attention to detail and strong CRM discipline Ability to work well in a founder-led, high-expectation environment with premium clients and high-value projects Clear communication skills, sound judgment, and confidence discussing budgets, timelines, and investment goals Preferred Qualifications Experience with luxury real estate, interior design, boutique hospitality, short-term rental investment, or a comparable high-touch service business Hands-on experience with HoneyBook or a similar CRM and proposal-to-contract workflow Familiarity with investor conversations, ROI-oriented decision making, and referral-driven lead sources Compensation Base salary range: $45,000 to $55,000, depending on experience and demonstrated performance Sales commission: Eligible for performance-based variable pay tied to qualifying projects and collected eligible fees Total earning potential: Approximately $87,600 at 5 qualifying projects per month using current modeled assumptions, with unlimited upside as average project fee mix increases Compensation summary: Base salary is guaranteed. Sales commission is not guaranteed and must be earned through performance Location and Work Model Greater Asheville, North Carolina is preferred. Hybrid is preferred for local candidates. Remote candidates may be considered if they bring strong relevant experience and can reliably work Eastern Time hours. How to Apply As part of the application, candidates should submit: Resume Short cover letter Recorded video answering the questions below Application Video Question Describe one client-facing sales or business development situation where you helped move an opportunity from initial interest to signed agreement or closed business. Please include what the opportunity was, what your role was, how you moved the process forward, and what the outcome was. Spend a little time learning about Ishita Interiors, the short-term rental interior design space, and the competitive landscape. Then explain how you think this role could help Ishita Interiors become the top-performing company in this category. Please include what you learned about the company, what you noticed about the short-term rental interior design market, any observations from a light competitor review, and 2 to 3 specific ideas you would recommend to help Ishita Interiors stand out, convert more qualified clients, or improve the client acquisition process. Pay: $45,000.00 - $55,000.00 per year Work Location: Hybrid remote in Asheville, NC 28806