Design Studio Consultant
About KB Home At KB Home, our foundation is our people. Our shared culture of customer obsession drives our mission to make homeownership attainable for all. Build rapport with homebuyers to understand their design and lifestyle preferences.Conduct live video or in-person appointments to review available choices, considering design goals and budget.Share product knowledge and demonstrate offerings to buyers.Provide exceptional customer service to internal and external customers.Schedule and follow up on homebuyer appointments as needed.Accurately enter buyer’s option choices into KB Home’s software platform and complete necessary paperwork via DocuSign.Audit paperwork to ensure accuracy and process change orders promptly.Prepare for buyer appointments by pulling samples and coordinating with mortgage teams.Respond to homebuyers, operations, trade partners and sales teams phone calls, emails, and correspondence in a timely manner.Maintain proficient knowledge of all products offered in the Studio.Attend weekly staff meetings or product training sessions.Ensure the studio environment is maintained in excellent condition and report deficiencies.Assist in tagging product selections when needed.What You Bring Associates or Bachelor’s degree preferred.Vocational degree or certificate in Interior Design or related field preferred.Previous retail or hospitality experience in a customer service-oriented environment required.1 to 4 years of retail experience with a homebuilder or design industry preferred.Passion and knowledge of interior design and space planning.Strong computer skills and proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams).